Name

First Name

Last Name

1. What contributed to your decision to hire us? Check all that apply.

Community reputation

Photos in a print publication

Photos on social media

Comparisons to other firms

Word of mouth

Professionalism at the first meeting

Other

2. Did we stick at or below the estimate we issued you at the start of the project?

Yes

Unsure

Other

3. On a scale of 1 to 5 (1-being poor and 5-being excellent), how would you rate our communication with you on the project?

Additional comments:

4. On a scale of 1 to 5 (1-being poor and 5-being excellent), how would you rate our billing process?

Additional comments:

5. We’d love to know your level of satisfaction with our design process. On a scale of 1 to 5 (1-being poor and 5-being excellent), rate your level of satisfaction.

Initial consultation Follow-up meeting Design direction Preliminary design Design presentation to client Second round of preliminary design development Contractor connection Estimate review Secondary design development Products/materials list Purchasing Construction oversight Furniture install and staging

Additional comments:

6. How did you enjoy our team? On a scale of 1 to 5 (1-being poor and 5-being excellent), rate your level of satisfaction?

Susan, Principal Designer Susan Rudd, Senior Designer Caitlin, Office/Project Manager Keri, Operations/Project Manager Leslie, Architectural Designer

7. How likely are you to contract our services in future?

I am already a repeat customer. (Which makes you very special to us.)

Very likely. I am already thinking about the next project.

Very likely. As soon as I have another project I will phone.

Pretty likely. I think I would. But perhaps I need some convincing.

Unlikely. Please describe leading causes for this decision:

Additional comments:

8. How likely are you to recommend our services to others?

Very likely. I have a friend/family member I think could really use your services. Kindly provide the name in the comment field.

Very likely. If someone asks me for a recommendation, I won't hesitate.

Undecided. Please provide reason in comment section.

Unlikely. Please describe the leading cause for this decision in the comment section.

Additional comments:

9. We’d love to capture a testimonial of our services from you. We don’t want to put words in your mouth, but here’s what others have said:

"Based on a friend's recommendation we contacted Susan for help designing a bath remodel. She came and talked through her process with us. From the start it was clear that she was going to be very helpful and easy to work with. She listened to what we wanted and then did an amazing job of making that vision come to life. Now that the work is completed, we couldn't be happier with how it turned out."

10. May we have your permission to use your testimonial in our promotional materials and on our website?

Yes. And you may include my full name.

Yes. But please use my first name and last initial only.

Yes. But only as “anonymous.”

11. May we include your name on our list of potential references? This might mean an interested client would ask your opinion about our services.

Yes. I’m happy to help.

No thank you.

Thank you! We have received your survey responses. We greatly appreciate your opinion!